SMS Privacy Policy

Effective Date: October 7, 2026

Introduction

At FRF Advisory Group, your privacy is important to us. This SMS Privacy Policy explains how we collect, use, protect, and disclose personal information in connection with our SMS communications. This policy should be read together with our Privacy Policy and SMS Terms of Service.

Information We Collect

In connection with our SMS communications, we may collect:

• Personal Information: Your name, mobile phone number, and information contained in messages you exchange with us.

• Communication Information: Information relating to your SMS communications with FRF Advisory Group, including opt-in and opt-out requests.

• Technical Information: Limited technical information may be collected by our SMS service providers as necessary to deliver and secure SMS communications.

How We Use Your Information

We may use your information to:

• Send SMS messages related to appointments, meetings, services, billing, payments, or other business-related communications.

• Respond to questions or requests sent by text message.

• Confirm or manage appointments and services.

• Maintain records of communications with you.

• Improve our services and communication processes.

• Meet legal, regulatory, and professional obligations.

How We Share Your Information

We may share personal information with third-party service providers who assist us with SMS communications, technology, communications, payment processing, or other business functions. These providers may process information on our behalf as necessary to provide their services.

We may also disclose personal information when required or permitted by law, including when necessary to comply with legal requirements or protect our legal rights.

We do not sell or rent your personal information. Your mobile phone number, SMS opt-in information, and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, collection, use, disclosure, loss, or destruction. Only authorized individuals and service providers who require access to information to perform their responsibilities are permitted to access it.

While we take reasonable steps to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes, and meet legal, regulatory, and professional obligations. When information is no longer required, we take reasonable steps to securely destroy or dispose of it.

Your Rights

You may contact us to request access to or correction of personal information we hold about you, subject to applicable legal requirements.

To opt out of SMS communications, reply “STOP” to any text message from us. You may also contact us directly to request that SMS communications be discontinued.

Changes to This Policy

We may update this SMS Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updated version will be posted on our website with the revised effective date.

Contact Information

If you have questions about this SMS Privacy Policy or our SMS communications, please contact us:

FRF Advisory Group
12099 Cardinal Street
Mission, BC V4S 1L3
Phone: 1-877-236-8297 (1-877-CDN-TAXS)
Website: Faithe.ca